FAQ

Why hasn't my order arrived?

If your order has left our Distribution Centre then you should have received an email providing you with a tracking number and link so that you can monitor the progress of your parcel. Please note that we sometimes have to ship out your order in multiple packages, the items included in each package will be detailed in your despatch email.

If you still haven't received your order then please feel free to reach out to our Customer Service team ([email protected]).

How do I measure my hand/waist?

Most of our products are one sized because we use elastic rubber bands which are quite stretchy to fit. However, if, you still need to measure your hand/waist, you can use a measuring tape (cm/in). 1. Wrap the measuring tape around the chosen part. 2. Start from 0 (cm/in). 3. Add 1 extra cm/in at the end.

How long does it take for my order to arrive?

The arrival of your order depends on your country and your location. Most of our shippings are standard shippings (3-7 days). Our UK shippings take approx. 2-5 days. If you need more information about our shipping policy and whether we ship to your country, you can check our Shipping Policy page.